The tools
Host Operations Kit
Checklists, guest messages, a welcome book, cleaner training and trackers. Six templates, ready to fill in.
$39Available soon
From one host to another
Real hosting experience. Real systems. Fewer expensive mistakes.
Hi, I am Juelia. I have hosted in Tennessee, California and Oregon, managing my rentals from other states, and I made plenty of mistakes along the way. These are the tools and lessons I wish I had on day one.
I hope it saves you the years it took me.
Tennessee California Oregon
Shop
Pick what you need
Every file here is one I use in my own rentals.
The know how
Superhost Playbook
Twenty rules I learned the hard way, plus a pricing planner spreadsheet that does the math for you.
$49Available soon
Best value
Complete Host Bundle
The kit and the Playbook together. Everything I use to run my rentals, and everything I learned doing it.
$69Available soon
Inside the Host Operations Kit
Six files that run your rental
The checklists, cleaner training, guest messages and trackers I rely on, ready to make your own in an afternoon. Editable in Word, Google Docs, Excel and Google Sheets, with printable PDFs. Instant download, no Canva account needed.
$39one time, yours to keep
Cleaners
Turnover Checklist
53 tasks room by room, with photo steps that protect you and a supplies running low section.
Cleaners
Cleaner Onboarding Guide
Property details, what guest ready means, pay, scheduling and house rules, with a signature line.
Guests
14 Guest Messages
Booking to checkout, early check in yes and no, issue replies and the review request.
Guests
Guest Welcome Book
WiFi, house rules, local favorites and a one line checkout. No seller branding.
Protection
Damage and Issue Report
A one page form to document damage the same day for claims.
Money
Host Operations Tracker
Restock alerts by par level, room inventory, turnover hours, cleaner pay owed, damage and lost and found.
Launch
New Host Launch Checklist
Check the rules for your address first, then furnish room by room, get guest ready and do a final walkthrough.
Launch
Launch Shopping Budget
Quantities for your beds, baths and guests, with estimated costs, actual costs and what is left to buy.
Sold separately
The Superhost Playbook
Most of what earns five stars is not glamorous. It is small things done the same way every time, plus a few tricks of the trade nobody tells you when you start. The kit helps you run your rental. The Playbook shows you how to grow it. Twenty short rules I learned from real guests, real mistakes and real money, each with steps you can do this week.
$49includes the Pricing Planner spreadsheet, or $69 in the Complete Host Bundle with the kit
Revenue
How I earn more from the same home without adding more work.
Pricing and calendar
How I set and change prices, and how I manage my calendar so my best nights earn the most.
Search ranking
The settings that help my listing show up higher, and the discounts and fees that quietly cut your payout.
Guests and reviews
How I keep guests happy and protect a 4.91 rating over 300+ reviews.
Your team
How I run everything without paying a property manager, and where I find good cleaners and fair contractors.
Setup
How I make a home look like it belongs where it is, without spending a fortune.
Free host guides
Learn it the easy way
Turnovers
How to turn over a vacation rental between guests
Room by room, from checkout to the next check in.
Read the guideRemote hosting
How to manage a vacation rental from out of state
Yes, you can. Training, photos, supplies and pay for remote hosts.
Read the guideGuests
What to put in a vacation rental welcome book
Every section guests actually read.
Read the guideHostPTO Private Beta
Manage your cleaners without hiring a property manager.
I founded HostPTO based on my own experience managing vacation rentals remotely, from other states. It is a separate app that helps hosts coordinate the cleaners they already have, without handing 20% to a property manager.
- Keep your existing cleaners. HostPTO never charges you extra for bringing your own cleaner, and it never costs them anything.
- Coordinate turnover assignments, along with repairs, your calendar and supplies, in one place.
- Cleaners get each job by text link, with no app to download and no account to create.
- Track turnover progress with a clear status instead of spreadsheets.
- Line up backup coverage when a cleaner cannot make it, as beta availability allows.
Request Early Access
HostPTO is invite only during the private beta. Leave your name and email on the HostPTO site to ask for an invitation.
What beta means
HostPTO is still being built. Features may change, and you may run into rough edges along the way. Your feedback shapes what comes next. For questions about access or pricing, email [email protected].
HostPTO is optional and separate. Every Hello Host Kit template works on its own.
About me
Hi, I am Juelia
I have hosted short term rentals across the United States, in Tennessee, California and Oregon. Today I manage three, with a small team of cleaners, and I have been a Superhost for five years.
I have managed my rentals from other states. Most people do not realize how doable that is. With the right systems and a good cleaner, you do not need to live nearby or pay a property manager.
I made mistakes along the way and learned most of it the hard way. Each one pushed me to build something practical: a checklist, a cleaner guide, a tracker. Those tools became Hello Host Kit.
That same experience eventually led me to build HostPTO, an app designed to help vacation rental owners coordinate turnovers and cleaners. It is in early beta, and I would love feedback from hosts who try it.
I made the mistakes, so you do not have to.
Work with Juelia
Get answers from a host who has done it
Get help with your own rental, from setting up and designing your first listing to running one from another state. Spots are limited each week.
Live video call
Ask a Superhost
A 45 minute video call about your rental. Bring your questions about your listing, pricing, cleaners, guests or managing from out of state. You pay when you book.
$149Booking opens soon
Recorded audit
Listing Improvement Audit
Send me your listing link. Within 7 days you get a recorded video walkthrough of your listing plus a short written checklist of the changes I recommend, from photos to description to settings. No call needed.
$129Booking opens soon
Design help
Rental Design Plan
For one room. Send me photos, measurements and your budget. Within 14 days you get a style direction that fits your location, a mood board and a shopping list with links. Extra rooms are $99 each.
$199Booking opens soon
Calls, audits and design plans share my own hosting experience and opinions. They are not legal, tax or financial advice. Always check your local short term rental rules with your city or county.
Start today
Host with a system, not a scramble
Edit the files on your computer, print the checklist for your cleaners and copy guest messages straight from your phone. Every file works in Word, Google Docs, Excel or Google Sheets.